FREQUENTLY ASKED QUESTIONS

Everything you need to know about GoSkillUp

General Questions

What is GoSkillUp?

GoSkillUp is a premium gaming coaching platform that connects players with professional coaches for personalized 1-on-1 training sessions. We help gamers of all skill levels improve their gameplay through expert guidance and structured learning.

How does the coaching work?

Our coaching sessions are conducted online via screen sharing and voice chat. Coaches will analyze your gameplay, provide real-time feedback, teach advanced strategies, and create personalized improvement plans. Sessions typically last 1 hour but can be extended.

What games do you support?

We currently offer coaching for Cyberpunk 2077, The Witcher 3, Minecraft, CS:GO, and 20+ other popular titles. We''re constantly adding new games based on community demand. Check our games page for the full list.

Booking & Scheduling

How do I book a session?

Simply browse our coaches for your chosen game, select a coach that matches your needs, check their availability calendar, and book a time slot that works for you. You''ll receive confirmation and session details via email.

Can I cancel or reschedule?

Yes! You can cancel or reschedule sessions up to 24 hours before the scheduled time for a full refund or credit. Cancellations within 24 hours are subject to a 50% fee. No-shows forfeit the session fee.

What time zones do you support?

Our coaches operate across all major time zones globally. When booking, times are shown in your local timezone, and you can filter coaches by availability that matches your schedule.

Pricing & Payment

How much does coaching cost?

Coaching rates vary by game and coach experience, typically ranging from $15-45 per hour. Each coach sets their own rates based on their expertise and credentials. Package deals and multi-session discounts are available.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, cryptocurrency, and various regional payment methods. All payments are processed securely through encrypted channels.

Do you offer refunds?

We offer a satisfaction guarantee on your first session with any coach. If you''re not satisfied with your first session, we''ll provide a full refund or credit for another coach. Regular refund policy applies to subsequent sessions.

Technical Requirements

What equipment do I need?

You''ll need a stable internet connection, a microphone for voice chat, and the ability to share your screen. We recommend using Discord or similar platforms for communication. Some coaches may use specialized tools depending on the game.

Do I need to install special software?

Most sessions use common communication platforms like Discord, TeamSpeak, or Zoom. Your coach will provide specific instructions before your session. No special software purchase is required.

Still Have Questions?

Our support team is here to help you 24/7

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