PRIVACY POLICY

1. Introduction

GoSkillUp ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming coaching platform at goskillup.org (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you provide to us, including but not limited to:

• Name and username
• Email address
• Phone number
• Payment information (processed securely through third-party payment processors)
• Gaming profiles and usernames
• Communication preferences

2.2 Usage Information

We automatically collect certain information when you use our Service:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Click-through rates and navigation patterns
• Session recordings (with consent)
• Gaming performance metrics and progress data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. For more information, see our Cookie Policy.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To match you with appropriate gaming coaches
• To process payments and manage bookings
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information to improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To send you marketing communications (with your consent)
• To personalize your experience and deliver targeted content

4. Information Sharing and Disclosure

We may share your information in the following situations:

With Coaches

We share necessary information with coaches you book sessions with, including your username, skill level, and learning objectives.

With Service Providers

We may employ third-party companies and individuals to facilitate our Service, provide services on our behalf, or assist us in analyzing how our Service is used.

For Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If GoSkillUp is involved in a merger, acquisition, or asset sale, your personal information may be transferred.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdrawal: Withdraw consent at any time

7. Children's Privacy

Our Service is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: